Can I have a sample order?

Yes, feel free to contact me for a sample.

How can I get the price?

We usually quote you within 12 hours of receiving your inquiry(Except on weekends and holidays). If your urgent order, please call me directly. I will quote you soon.

Can I print my logo on the products?

Sure, we can print your logo on our products.

What are your company's main products?

LED track rail, DC48V magnetic track lighting, silicon LED neon flex, linear lighting, and plastic profile extrusion.

Do you offer a guarantee?

Yes, we offer a 2-5 years warranty on all our products.

Where are your main export markets?

Europe, America, Australia, Mid-east and other countries and regions.

Are Farwise's products listed for safety?

Yes, our products are CE and RoHS certified as meeting the necessary safety standards set forth.

How to deal with the products that fail in the period of guarantee?

For parts that fail in guarantee, we will send free replacements with new orders for small quantities. For failed batch products, we will repair and resend them without our shipping account, or we will negotiate the best solution together.